Billing & cancellation
Understand monthly subscriptions, saved cards, invoices, and how to stop a server’s recurring billing.
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How server billing works
New server orders are monthly and prepaid, with automatic renewals for each server subscription. Review the complete order total, including selected options, before confirming payment.
Hourly rates in the catalog are comparison references. An idle server remains subscribed; turning off your application or shutting down the operating system does not cancel recurring billing.
Payment methods and repeat purchases
You can save a card in Billing or consent to saving it during checkout. A saved card can be used for another confirmed server purchase.
If a payment needs authentication or a replacement card, follow the payment step shown for the original order. Do not place another order just to retry that payment.
Check Billing for invoices, subscription states, and the next renewal. Owners can add a billing contact to receive invoice and payment notices.
Cancel a server subscription
For a server you no longer need, use Remove in its dashboard controls. This permanently deletes the server and its data, so export anything you need first.
- Open the server and choose Remove.
- Type the hostname to confirm permanent removal.
- Wait for the removal request to succeed.
- Check Billing to confirm the subscription is canceled and the server no longer contributes to recurring charges.
Unpaid orders and payment problems
Use the cancellation control on an eligible unpaid order to withdraw it. An order already paid or being processed may need Support to investigate.
If a renewal fails, follow the payment notice and the deadline in Billing. Past-due service can be suspended. Contact Support with the invoice or order reference if the payment state looks incorrect.
Keep going
Need help with your environment? Contact Support.