Privacy

This describes what we collect, why, and who else sees it.

What we collect

• Your name and email address, to run your account and reply to you.
• Orders, servers and invoices, to provide and bill the service.
• Support requests you send us, to answer them.
• You can close your account yourself from the account page once your servers are removed. That deletes your sign-in; invoices and the audit trail are kept for as long as accounting rules require, without your name attached.
• An audit log of account actions, for security and to investigate problems.
• Session data such as IP address and browser, to keep your account secure.

What we do not collect

We do not store your card details; our payment processor does. We store server credentials only encrypted, show them to you once, and never send them by email.

Who else sees it

• Our payment processor, for billing.
• The infrastructure providers your server runs on, to the extent needed to run it.
• Our email and support inbox providers, to deliver messages.

To be drafted by counsel: named sub-processors, international transfers, retention periods.

Your rights

You can download a copy of your account and organization data from the account page at any time, and close your account there once your servers are removed.

To be drafted by counsel: access, correction, deletion and portability, and how to exercise them.

Contact

Privacy questions go to the support address published on this site.