Refunds & cancellation
This policy is part of the Data Hall Terms of Service. It explains what happens to payments when a server is cancelled or an order cannot be delivered. Mandatory rights under applicable law take priority.
Monthly service and renewals
Self-service servers are prepaid monthly and renew automatically, separately for each server. The amount, selected extras and interval are shown before purchase. Hourly catalogue figures are reference rates, not a promise to refund unused hours on a monthly plan.
How to cancel
Open Your servers, find the server and choose Remove. Read the confirmation and enter the requested server name. A successful removal request cancels future subscription billing and starts permanent deletion immediately. Export your data first. There is no guaranteed restore period. If the control fails or you cannot sign in, contact support@datahall.cloud with the order or server identifier.
Stopping or rebooting a server, leaving it idle, or removing a card does not cancel service. Deleting your sign-in account is a separate process. Check the console for the result of cancellation and contact us if a renewal appears after a confirmed cancellation.
When we refund a payment
- Duplicate or incorrect charges: we will correct verified duplicate charges, amounts above your accepted order, or renewals taken after effective cancellation.
- An order we cannot deliver: if we cannot provide the paid service and you do not accept an alternative, we will refund the amount collected for that undelivered service.
- Legal rights: we will provide refunds, price reductions or other remedies required by applicable consumer or other law.
Unused time and other requests
Except for the cases above, a separate written agreement or a legal requirement, paid monthly periods are non-refundable. Removing a working server partway through its period does not automatically create a prorated refund. Optional extras follow the same rule once supplied. We do not offer a general free trial or money-back guarantee unless the specific offer expressly says so.
If a service problem materially affected your use, contact us with the dates and details so we can investigate an appropriate remedy. There is no automatic uptime-credit schedule unless your agreement includes one. Promotional credits are not redeemable for cash.
Requesting a review
Email support@datahall.cloud or use Support. Include your account email, invoice or order identifier, the amount, the reason and any relevant dates. Please report billing errors promptly, ideally within 30 days; this request does not shorten a statutory deadline. Do not send full card numbers, security codes, passwords or private keys.
We may ask for information needed to verify the account and charge. We will communicate the outcome. An approved refund is returned through the original payment method where possible. Your bank or payment processor controls when it becomes visible; we cannot guarantee a bank posting date. Refunds are reviewed and processed by our team, not generated automatically by the Remove button.
Consumer rights
Nothing here removes a cancellation, withdrawal, refund or dispute right that cannot be waived under the law applicable to you. Contact us if you wish to exercise such a right. Where law allows a charge for service already supplied, only the permitted amount will be retained.