A human answers. At any hour.
When something breaks you get a person, not a ticket that waits until Monday. Support is staffed around the clock and every request is read by someone who can actually fix things.
- First response
- under 30 minutes, day or night, for anything marked as broken.
- What we cover
- The server, its network, its operating system, and getting you back up. Your own application code is yours, but we will point you in the right direction.
- What we promise
- A response time we stand behind. We do not yet offer a contractual uptime guarantee with credits, and we would rather say so than pretend.
Get help
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