Terms of service

These terms form an agreement between Data Hall LLC (Data Hall, we, us) and the person or organization ordering our services (you). They cover datahall.cloud, the customer console, our API and the infrastructure services you order. Contact us at support@datahall.cloud.

By accepting these terms when placing an order, you also accept our Acceptable Use Policy and Refund and Cancellation Policy. Our Privacy Policy explains personal information handling. A separately signed service agreement controls if it expressly replaces a provision here; otherwise the accepted order and these policies apply.

Our public business mailing address is Data Hall LLC, 30 N Gould St, Ste 68565, Sheridan, WY 82801, United States.

1. Your account

You must be at least 18 and legally able to enter this agreement. If you act for an organization, you confirm that you have authority to bind it. Keep your account, contact and billing information accurate. You are responsible for people you authorize, account activity, and securing passwords, API tokens and server access. Tell us promptly if you suspect unauthorized access. Never send private keys or full payment-card details in a support request.

2. What you order

Your order identifies the configuration, region, operating system, selected extras, price and billing interval. Availability is checked when you order; a catalogue listing is not a reservation. Payment confirmation begins fulfilment, subject to account verification and capacity checks. Provisioning times are estimates. If we cannot supply a paid order, we will work with you on an alternative or refund the undelivered service.

We provide infrastructure using service partners. You contract with Data Hall and contact us for your service. Dedicated CPU describes allocated virtual-machine CPU resources; it does not mean you rent an entire physical machine. Network speeds are maximums, and actual performance depends on workload and network conditions. Included transfer, disk space and other limits are those shown on your order.

3. Charges and automatic renewal

New monthly self-service server purchases are billed in advance in US dollars on one itemized invoice per account. The first purchase sets the shared monthly renewal date. Servers added later are charged upfront for the remaining portion of that billing period, then renew together. Existing separate subscriptions retain their agreed prices and renewal dates; annual purchases and separately agreed invoice terms keep their own schedules. By confirming the purchase, you authorize the displayed charge and recurring charges to your payment method at the selected interval until cancellation. An hourly figure on the catalogue is a comparison reference; it does not turn a monthly subscription into hourly billing.

Selected extras are included in the order total. Applicable taxes are additional where shown at checkout or on your invoice. Your bank may apply currency-conversion or other fees. We do not automatically impose a new overage rate or optional service fee that you have not agreed to. Any separately agreed invoiced-account terms are shown on the invoice.

Saving a payment method is optional and requires your authorization. A saved card can be used for another server purchase you confirm; creating an account alone does not authorize server purchases. Update expired payment methods promptly. Failed payments may be retried. An unpaid renewal may lead to suspension after the payment grace period communicated to you; suspension does not itself cancel the subscription or waive an outstanding balance.

A change to a future renewal price will be communicated before it applies, with an opportunity to cancel. It will not change an already paid service period. Billing errors and refunds are handled under the Refund and Cancellation Policy.

4. Cancellation and data removal

To end a server subscription, use Remove on that server in the console and complete the confirmation. The action stops future subscription billing and requests permanent server deletion. It takes effect immediately, rather than at the end of the paid month. Export everything you need first. Deletion can make the server, its disks, credentials and associated backups unrecoverable.

Removing one server from a shared invoice stops that server's future charges. Other servers continue on the same renewal date.

Powering off a server, not using it, deleting your application, removing a card, or signing out is not cancellation. If you cannot access the removal control, contact support with the server or order identifier. Retain the confirmation and report any unexpected later charge. Account closure is separate and requires removal of live services and resolution of open orders and team ownership.

5. Your workloads and backups

You retain your rights to your software and data. You give us only the permissions needed to host, transmit, back up and otherwise process them to deliver the service, meet your instructions and comply with law. You must have the necessary rights and permissions for what you upload and for your end users. You are responsible for application configuration, updates, licensing, access controls and legal compliance unless a written service description expressly assigns a task to us.

Maintain independent backups and test restoration. Backups are optional unless your order explicitly includes them. A successful server deployment does not confirm that a backup exists. Backup availability, retention and restore options depend on the selected service; some restores require support and can overwrite data. No backup service eliminates the risk of data loss.

6. Acceptable use and service protection

You and your users must comply with the Acceptable Use Policy. We may investigate abuse, request reasonable account verification, limit new orders, or suspend affected services to address nonpayment, fraud, a security threat, unlawful activity or material breach. We will give notice and an opportunity to resolve the issue when practicable. Immediate action may be necessary to prevent harm or comply with law. Contact support if you believe an action was mistaken.

Termination does not erase charges properly incurred or obligations that logically survive termination. When practicable, we will provide an opportunity to export data before a termination initiated by us. We cannot promise that opportunity in an emergency, where access is unlawful, or after customer-requested deletion.

7. Availability, maintenance and support

Maintenance, security work, network events and service failures can interrupt availability. We may modify the service and will communicate material changes or planned disruption where practicable. Check the status page for published updates and use Support for account-specific help. Unless a separate written agreement says otherwise, we do not provide a contractual uptime guarantee, service-credit schedule or guaranteed response or resolution time.

8. Service limitations and liability

To the extent permitted by applicable law, services are provided as available, without implied warranties of merchantability, fitness for a particular purpose or uninterrupted or error-free operation. You should not rely on the service as the sole safeguard for a use where failure could cause death, personal injury or significant physical harm.

To the extent permitted by applicable law, neither party is liable under this agreement for indirect or consequential loss, including lost profits or loss of business opportunity. Our total liability arising from the affected service is limited to the fees you paid us for that service during the 12 months before the event giving rise to the claim. These limitations do not exclude fraud, intentional misconduct, liability that cannot legally be limited, or your statutory consumer rights. They do not excuse payment of properly incurred charges or any refund expressly due under our policy or law.

9. Third-party claims

If a third party brings a claim because your content infringes its rights, your unlawful use of the service, or your material violation of the Acceptable Use Policy, you are responsible for the resulting reasonable losses and costs to the extent caused by your conduct and permitted by law. We will notify you of the claim, allow you a reasonable opportunity to defend it and cooperate at your expense. You cannot settle a claim in a way that imposes an admission or obligation on us without our written consent. This does not apply to a claim caused by our own wrongful conduct.

10. Disputes and mandatory rights

Please contact support with the facts and the remedy you seek so we can try to resolve a dispute. This does not prevent either party from seeking relief in a court with jurisdiction or limit any filing deadline or non-waivable right. These terms do not impose mandatory arbitration or a waiver of statutory consumer protections. Applicable law determines the law and forum for a dispute unless a separate valid written agreement specifies them.

11. Changes and other provisions

We will publish the effective date of policy changes and notify account holders before material changes apply to existing services, except where an earlier change is necessary for law or security. Changes do not retroactively alter an accepted order or a claim that has already arisen. You can cancel before a future change takes effect. New orders record the version accepted at checkout.

If a provision is unenforceable, the remainder continues to apply to the extent lawful. A delay in enforcing a provision is not a waiver. You may not transfer your account or this agreement without our written consent. We may transfer it as part of a genuine business reorganization or sale, subject to applicable law and the privacy commitments that apply to your information. Neither party is responsible for delay caused by events beyond its reasonable control, except payment obligations already incurred and rights that law preserves.