Get help & service updates
Reach the support team with the information needed to investigate, and follow service notices.
On this page
Open a support request
Data Hall support is available 24/7, 365 days a year, including weekends and holidays. Sign in and use Support so the request can be associated with your account and server.
The team helps with provisioning, infrastructure connectivity, account access, and billing. You manage the operating system, application software, and your data.
- Select the affected server where applicable.
- Describe what you expected and what happened.
- Include the exact error, the time with timezone, and whether the issue repeats.
- Describe relevant changes and what you have already tried.
Check service status
The Status page publishes incidents and scheduled maintenance. Check the affected regions and read the latest notice when investigating a service issue.
Subscribe to status updates for your chosen regions, then confirm the subscription by email. Each notification includes a way to unsubscribe.
Request capacity or recovery help
To request more server slots, include your desired limit, preferred regions, planned sizes, and intended use. Support will review the request.
For a native backup restore, identify the server and the point in time you want to recover. Explain whether current data needs to be preserved before replacement.
Keep going
Need help with your environment? Contact Support.