Contact

A human reads everything sent to these addresses, at any hour. We do not use chatbots or phone trees.

Support

Something broken, a question about your server, or a change you need made. Customers get the fastest answer from the get-help form, which shows us your servers and replies to the right address. First response is within 30 minutes on the standard tier. By email: support@datahall.cloud.

Sales and invoiced accounts

Custom sizing, several servers at once, or 30-day invoiced terms for a larger account. Same address as support; say it is a sales question and it reaches the right person.

Abuse

To report spam, malware or attacks from a server we host, use the abuse report form and include the source address, timestamps in UTC and logs. Send it to support@datahall.cloud. Our acceptable use policy says what we act on. Reports are read as they arrive and a server can be suspended immediately.

Is something down?

The status page shows every region and any open incident, with a feed you can subscribe to. If your server is affected you do not need to tell us; if it is not listed, please do.

Privacy and legal

Questions about your data go to the support address. You can download a copy of your account data or close your account yourself from the account page. The privacy policy and terms are published here.